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FAQS

Our Promise

We will provide you with superior customer service and best value for your money. We put you, our customer first and place great value on that relationship. Our commitment is to treat you with respect and fairness and we will strive to ensure that your experience with us is professional and reliable.

Artwork Requirements

We prefer to receive the art in an Adobe Illustrator eps (vector) file in either CMYK or RGB (all fonts/typefaces outlined). We will accept electronic art in eps, pdf, tiff, psd or jpeg files at 300 dpi or better in a PC format. Please keep in mind that artwork with high color saturations will print with better quality. All art with halftones, screens, fades or blends are subject to our review and approval.

How to Send Artwork

Simply reply to the confirmation e-mail you receive after you’ve placed your order and attach your art file along with any applicable, imprint color instructions. This insures that we can match your artwork to the specific order you’ve placed. If you prefer you can simply e-mail your artwork to your Customer Care Representative who will be in contact with you promptly after we receive your order.

Proofs

E-mail or fax proofs are provided for you. Before we will begin production of your order your proof must be approved by e-mail or fax. We request that proof approval be made within 24 hours of receipt to maintain your ship date.

Production Time

Average production time is 10 business days from art approval. One Day Production available on the items shown in the 1 DAY FAST SHIP !! Umbrellas category. Orders must be received by Midnight EST to ship out the following day.

Shipping

The shipping cost that is charged is based on the current UPS Ground rate that is calculated on our site.

Trademarks

The artwork, designs and trademarks imprinted on the products displayed on this site are reproduced only as examples and do not constitute any type of endorsement from those companies or organizations.

Refunds and Returns

On every single order, we guarantee …
100% Satisfaction or we will refund or rerun your order- your choice !

If you have any problems with your order please contact customer service at 800-974-3611 within 15 days of receipt. We advise opening your merchandise to review its quality even if you do not intend to use it right away. We will issue a UPS call tag to pick up any defective product.